Since 2005, beks Kommunikációs Technika Ltd. has been developing and installing its own complex access control system, which it has registered under the name Welcome3.

Access control systems in baths, spas or sports facilities must monitor the movement of guests in and out of the facility as well as within the facility. As the monitoring is based on the ticket purchased by the guest, the access system must work closely with the ticketing system.

There are many ways to sell tickets, ranging from traditional box office sales to online sales via the web and vending machines. In fact, the emphasis is gradually shifting towards digital, online and automated sales.

We have developed what we call multi-platform ticketing IT systems.

A multi-platform system is a collaboration of ticketing systems where:

• each sales system belongs to a different developer,
• the systems are also operated by different companies,
• ad hoc communication interfaces between systems have been introduced.

A common and annoying occurrence in multi-platform point-of-sale systems isthe following two problems.

• Underselling is happening

The multi-platform system cannot sell at full capacity, even though customer demand would mean 100% capacity reservation. For example, some ticket vending machines did not sell all tickets because demand was not there. This problem means a loss of revenue for the facility.

• Overselling occurs

Due to a static capacity allocation failure – which could be user error, system malfunction or software error – more tickets are sold. This means guest complaints and additional resources are required to deal with these situations, which means additional expenditure. The negative perception of the facility cannot even be quantified.

The multi-platform sales systems limited availability capacitiesare sold. That is, there are only a certain number of changing rooms, wellness services or spa appointments, sun beds, seating, etc. Capacities between systems statically distributed and causes the above problems.

In October 2021, BEKS Ltd. started the development of the EasyTicket software and hardware architecture, based on the principle of dynamic capacity allocation. The development of EasyTicket has created a system architecture that addresses the problems of static capacity allocation and is able to respond to future challenges through continuous learning and development. This allows the user experience and the ticketing efficiency of the facilities to be maintained at an optimal level on a sustainable basis.