Easy Ticket multi-agent, online sales system with dynamic capacity management

In the post-virus era, the tourism sector has seen significant changes in the area of “touchlessness”.
Targeted, innovative, digital solutions that provide fast, cost-effective, secure solutions will play a much more important role in the life of tourist destinations.
The need for controlled access and the necessary convenience in ticketing is now ubiquitous, from travel to sports and leisure activities.
Modern ticketing methods are also being introduced in sports and leisure facilities in Hungary. Some of the domestic players have some solutions, but none of them can solve the problem of synchronisation between online systems, thus the problem of dynamic capacity management.
In this project, we aim to develop an integrated access and ticketing system that does not exist on the market, which can accommodate the needs of all online sales systems, be it web or mobile, while at the same time performing the kind of synchronisation task that different online sales systems cannot currently perform between themselves.
This will create a unique sales system that does not exist on the international market. The project will develop a multi-tenant online sales and access control system, called Easy Ticket, with dynamic capacity management and simultaneous sales on multiple sales platforms with dynamic capacity allocation.
Artificial intelligence will ensure that no overselling or underselling occurs. Fraud detection AI will also be implemented to ensure a fraud-free system that is trusted by all partners. The use of 21st century distributed systems technologies will ensure a stable and predictable operation of the system, even in the event of disruptions. The system’s novel features include dynamic capacity management and revenue enhancement procedures in a multi-agent sales system using artificial intelligence, as well as fraud/abuse detection using artificial intelligence, fraud detection and indication, and alerting.

The project “Easy Ticket Multi-actor Online Sales System with Dynamic Capacity Management” was implemented by BEKS Ltd. in September 2024 with an investment cost of 362 MSEK and a grant of 228.3 MSEK.